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Smart Charge addresses the entire process of charging electric vehicles (EV).

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Charger User Guide
 
FAQ
 
App for Download
 
Payment Method
 
Contact Us

Cable Plus
New Subscription Plan User >

Electric Vehicle Charging Station User Guide


CHARGING PROCEDURE
Cable Plus
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Connect the dedicated charging cable provided by your electric vehicle manufacturer to the Smart Charge socket.
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Cable Plus
Important Notes
Terms & Conditions
Conerstone

Electric Vehicle Charging Station User Guide


CHARGING PROCEDURE
Cable Plus
1
Connect the dedicated charging cable provided by your electric vehicle manufacturer to the socket.
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Cable Plus
Important Notes
Terms & Conditions
EVPower

Electric Vehicle Charging Station User Guide


CHARGING PROCEDURE
EVPower
1
Connect the dedicated charging cable provided by your electric vehicle manufacturer to the Smart Charge socket.
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Cable Plus
Important Notes
Terms & Conditions
Q01.What is Smart Charge?
Smart Charge is a joint venture between HKT and CLP, and offers total solution for the charging of Electric Vehicles (EVs) in Hong Kong. Our one-stop service includes advice on site layout, plus equipment and installation recommendations, as well as after-sales service – all to save customers time and hassle.
Q02.What should I do if I am interested in having an EV charging network on my estate?
Please provide us with your address and go through a pre-registration process with no obligation. Smart Charge will then approach the relevant building management office (BMO) or incorporated owners committee (IOC) to explore the possibility of installing EV charging facilities within 8 to 10 weeks.
Q03.Can I install a private EV charger on my privately-owned parking lot?
Yes. If your building’s car park is already served by Smart Charge facilities, you could subscribe to one of our monthly plans according to your needs. Or, you could provide your address and go through a pre-registration process with no obligation. Smart Charge will then approach the relevant BMO or IOC to explore the possibility of installation. Please let us have your contact details and one of our sales representatives will be in touch shortly.
Q04.What kind of EVs does a Smart Charge EV charging station serve?
Our charging solution is applicable to certain EVs that are properly licensed and certified by the Government of the Hong Kong Special Administrative Region or its agents.
Q05.How far can an EV travel on one charge?
Travel range of an electric vehicle varies depending on model and battery capacity. A few automakers claim their vehicles travel up to 300km on a single charge.
Q06.Can I install one EV charger to serve many cars?
Each service plan applies to just one registered EV license plate number used in the application.
Q07.I rent my parking space, so can I still install an EV charging solution?
An application can be made as long as the applicant is the registered owner of the installation address, or is authorized by the registered owner of the parking lot.
Q08.My parking lot is located outdoors, so can I install an EV charger?
We offer a variety of EV charging solutions suitable for different scenarios. A feasibility study will be carried out during an onsite visit by our engineers.
Q09.Do I need to reserve space to have a charging station installed? How much space will it need?
It will need enough space to accommodate an EV charging station on a private car parking lot. A feasibility study will be carried out during an onsite visit by our engineers.
Q10.Can I still install the service even if my parking lot does not offer sufficient space?
We offer a variety of EV charging solutions suitable for different scenarios. A feasibility study will be carried out during an onsite visit by our engineers.
Q11.Do I have to apply to my BMO/IOC before I can have an EV charging station installed?
Smart Charge normally works with a BMO/IOC when we receive an application. However, certain estates, or a BMO/IOC, may have special requirements that call for special co-operation from various parties.
Q12.What is the difference between Smart Charge and other EV charging operators?
Smart Charge aims to offer the highest EV charging standards from every perspective, such as safety, design, technology and after-sales service. Also:
  1. We work with electrical engineering experts
  2. A 24-hour customer service hotline meets user needs
  3. Customers are served by designated HKT shop (HKT Showcase) and service centers
  4. Regular maintenance is carried out to ensure EV chargers are working properly and to the highest safety standards (applicable to subscription plans)
Q01.Will charging stop automatically when a battery is full?
Yes. Follow the instructions to release the socket lock.
Q02.How long would it take for Smart Charge to install a charger for me?
It varies depending on complexity and the nature of your installation. Installation normally takes between 7 to 14 working days if Smart Charge is being rolled out on your estate. If not, installation time depends on negotiations between Smart Charge and the BMO/IOC involved.
Q03.Could another EV use my charging station without my permission?
Every user needs an individual Smart Charge Tap & Go card to make the facility work.
Q04.How do you ensure charging station safety?
The station complies with relevant safety standards and has been certified, while installation of electrical equipment follows EMSD guidelines. For example, a station is protected against current leakage and overload. And each charging station is thoroughly tested before going live.
Q05.What kind of plug is provided?
Smart Charge provides IEC Type2 charging sockets. Please use the standard plug and coupler provided with your EV.
Q06.Where is the EV charger manufactured?
The EV charger deployed by Smart Charge is supplied by international brands in France and Hong Kong, and most of the equipment is manufactured in China. All our EV chargers comply with relevant safety standards and are certified, while installation of electrical equipment follows EMSD guidelines. For example, a station is protected against current leakage and overload. And each charging station is thoroughly tested before going live.
Q07.Are the EV chargers waterproof?
All chargers comply with the International Protection Marking (IEC standard 60529) with IP54, which indicates that chargers are protected against dust (ingress of dust cannot be prevented entirely, but small amounts will not have negative impact on satisfactory operation of the equipment). The equipment is also protected against splashes of water.
Q01.What is “My Account”?
“My Account” enables you to manage your Smart Charge account anytime and from anywhere. You can check account information, eBills, usage, charger locations and charging status via My Account.
You can access My Account by:
Q02.How do I register for “My Account”?
Your Smart Charge Tap & Go card represents a unique key to registration. You can register for My Account by:
  • Visit the Smart Charge website (www.smartcharge.com.hk), clicking “My Account”, then “Registration”.
  • Download and install the Smart Charge app, then clicking “My Account”.
Q03.What should I do if I forget my password or login email address?
  • Go to the Smart Charge website (www.smartcharge.com.hk), click “Forgot Login Email or Password” under “My Account”.
  • Download and install the Smart Charge app , then click “Forgot Login Email or Password” under “My Account”.
Q04.What should I do if I lost my Smart Charge Tap & Go card?
Please contact our customer service hotline on 2888 0088 (select language and press 2) to report a lost card and arrange replacement.
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Only Visa / Master Credit Card is accepted
Please call our Customer Service Hotline at 2888 0088 for registration

By Mail

  1. Mail a crossed cheque payable to "Hong Kong Telecommunications (HKT) Limited" or "HKT" with the payment stub to GPO Box 11253, Hong Kong.
  2. Write your Account No. on the back of the cheque and send it at least 3 working days before the payment due date.
  3. Post-dated cheque will not be accepted.
  4. No receipt will be issued.

In Person

Please print and bring along your bill to any 7-Eleven for cash payment.

Notes:
This bill is in respect of fees for services provided by Smart Charge (HK) Limited.
All inquiries or disputes concerning any bill must be made to Smart Charge (HK) Limited within one month of the relevant bill issue date. Otherwise, the bill will be deemed to be in order and accepted by the customer.
HOTLINE
Hotline 2888 0088 2888 0088
Online Enquiry
HKT SHOP LOCATION

14/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong (HKT Showcase)

(Please click here to check the business hours of the HKT Showcase)

SERVICE CENTER
Hours:
For Personal Customers: Mon - Sat: 10:00 - 19:30, Sun and Public Holidays: Closed
All
ShatinUnit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin, NT.

(MTR Shatin Exit B, next to IKEA)
Kwun TongSuite E, 12/F Legend Tower, 7 Shing Yip Street, Kwun Tong, Kln.

(MTR Kwun Tong Exit B2, next to Kwun Tong Plaza)

Service Enquiry
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Personal Information Collection Statement
Please note that the fields of information marked with asterisks* must be provided before we could process this Form. You may choose not to provide the optional information (i.e. the fields not marked with asterisks) but your user experience will be affected if we do not have the relevant information to offer you with enhanced and personalised services.
The personal data and other information that you provided and other information collected, generated and/or compiled by us about you from time to time subsequently (collectively, "Data") will be collected, used and retained by us, Smart Charge (HK) Limited ("Smart Charge"), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and other applicable laws, rules and regulations. The details of the collection, compilation, retention, use, disclosure and processing of the Data and any further information about Smart Charge services are set out in the applicable terms and conditions of the services, this Personal Information Collection Statement, the Privacy Statement of Smart Charge (https://www.smartcharge.com.hk/pdf/privacy_statement_eng.pdf). The Data may be disclosed to, used or retained by Smart Charge’s business partners (e.g. Hong Kong Telecommunications (HKT) Limited) for purposes related to this Form and the provision of the services and other purposes to which you have consented at any time. We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us.
Subject to your rights indicated by marking in the box below or leaving it unmarked, we may use your Data (including, without limitation, your name, contact particulars, service usage, subscription details, location data and other customer profiling data), for the purpose of direct marketing, including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to Smart Charge services as well as other products and/or services, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, electronic/mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, loan and credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, logistics, retail, home and décor, media and high-end consumer products and services.
You have a right to withdraw your consent to the use of your Data for direct marketing purpose (if given) at any time. You are also entitled to access, correct or enquire about your personal data being held by us. For any such request, please do so by writing to the Smart Charge's Privacy Compliance Officer (privacy@smartcharge.com.hk). We may impose reasonable charge on any such request.





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